Privacy Policy
Last updated: Nov 2025
Optnear Addlestone Ltd trading as Addlestone Pharmacy provides medical aesthetics services under the name Dr Afsha Aesthetics. We are committed to protecting your personal information and handling it responsibly and transparently in line with UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it and how it is stored when you visit our website, contact us or use our services.
1. Information We Collect
We may collect and process the following information:
• Personal details such as your name, date of birth, address, email address and telephone number.
• Medical information shared during consultations, including medical history, medications, allergies, treatment notes and clinical photographs.
• Appointment information including bookings, consent forms and aftercare.
• Payment information processed securely through Stripe.
• Website usage data through cookies and analytics tools.
2. How We Use Your Information
Your information is used to:
• Provide safe and appropriate medical aesthetic treatments.
• Assess medical suitability and maintain clinical records.
• Manage bookings and communicate appointment reminders or aftercare.
• Respond to enquiries or provide treatment recommendations.
• Process payments and fulfil administrative requirements.
• Improve our website and services.
• Meet legal, regulatory and insurance obligations.
We do not sell your data. We do not use clinical information for marketing.
3. Legal Basis for Processing
We process your data under the following lawful bases:
• Your consent.
• Performance of a contract (to deliver your treatment).
• Legal obligations for clinical record-keeping.
• Legitimate interests such as improving services and ensuring patient safety.
4. How Your Information Is Stored
Your records are stored securely using encrypted clinical software (AesthetiDocs) and pharmacy systems. Only authorised personnel have access to your data.
Clinical photographs form part of your medical record and are stored securely. Separate consent is required if photographs are used for marketing.
5. Sharing Your Information
We may share information with trusted third parties such as:
• AesthetiDocs (clinical records and consent software)
• Stripe (payment processing)
• Wix (website hosting)
• Regulatory or legal bodies when required
We do not share your information with third-party marketers.
6. Data Retention
• Adult medical records are kept for 7 years from the date of your last treatment.
• For under-18s, records are kept until age 25.
• Financial and payment data is retained in accordance with HMRC guidance.
7. Cookies
Our website uses cookies to analyse traffic and improve user experience.
You can adjust your browser settings to refuse cookies if you prefer.
8. Your Rights
You have the right to:
• Access the information we hold about you.
• Request correction or deletion of your data where appropriate.
• Withdraw consent.
• Object to or restrict processing.
• Request data portability.
To exercise any of these rights, please contact us at hello@drafshaaesthetics.co.uk.
9. Contact Details
Optnear Addlestone Ltd
Addlestone Pharmacy
92A Station Road
Addlestone
KT15 2AD
Email: hello@drafshaaesthetics.co.uk